SAP Knowledge Base Article - Public

2681390 - Add Products From List Not Fill Default Value on Extension Fields

Symptom

You have created some extension fields (KUT fields) with default value configured for the product facet on opportunities TI.

When you add a product from the Add button these default values are loaded, however when you add products from a list the default values are not loaded.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Steps to reproduce:

For example, you have created a KUT field named ABC:

  1. Go to Sales Workcenter.
  2. Go to Opportunities View.
  3. Open opportunity XYZ (where XYZ is the opportunity you want to edit).
  4. Go to Products facet.
  5. Click on Add button to a product. The default value for the field ABC will be loaded.
  6. Now, add a product using the product list. Click on the gear icon and select add from product list. The default value for the field ABC will not be loaded.

Cause

This is a system behavior.

Resolution

Default values only works when adding individual products.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

KBA , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem

Product

SAP Cloud for Customer add-ins all versions