SAP Knowledge Base Article - Public

2681043 - When Adding a Related Item of Type Visit to a Task, the Task Type Changes to Appointment

Symptom

You are adding a Related Item of type Visit to a Task and you notice that the Task type is being displayed as Appointment instead of Visit.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Activities workcenter.
  2. Go to the Tasks view.
  3. Open any Task.
  4. Go to the Related Items facet.
  5. Click Add and select Task Type: Visit
  6. Select a Visit.

Result: In the Add dialog, the Task Type has now changed to Appointment and cannot be changed back to Visit.

Cause

This is a known usability issue which will be fixed in one of the future releases. Other than the text changing, there is no issue affecting the functionality.

Resolution

Once you clicked Add in the Add dialog, the item will be displayed correctly with the Task Type Visit in the Related Items facet.

Keywords

visit, task type, related item, appointment, add related item, task type changes , KBA , LOD-CRM-ACT , Activities , Problem

Product

SAP HYBRIS C4C CORE 1808