SAP Knowledge Base Article - Public

2680988 - Fields In Sales Quotes Are Not Editable

Symptom

You are unable to edit fields such as Distribution Channel , Division , etc in Sales Quote though the Sales Quote is in Open status.

Environment

SAP Hybris Cloud For Customer.

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Sales Quote view.
  3. Open Sales Quote 123(where 123 is Sales Quote ID).
  4. Click on Edit.

Most of the fields are greyed out and you are unable to edit these in Sales Quote.

Cause

The Approval Status of Sales Quote 123 is 'In Approval', hence you are unable to change the data.

Resolution

This is the expected and correct system behavior.

Keywords

Sales Quote , editable , greyed out , status , KBA , greyed out , open , sales quote , approval , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions