SAP Knowledge Base Article - Public

2680921 - Unable to Hire New Hire in Manage Pending Hires

Symptom

The candidate is in Manage Pending Hires and on Submitting the candidate, it throws an Application  error with Error id

Environment

Successfactors BIZX- Recruiting

Cause

The Candidate profile may have been Deleted

Resolution

With the error id search the logs in the Splunk and If you could the logs Similar to this what you see

"com.successfactors.sca.ServiceSystemException: while trying to invoke the method. com.successfactors.rcmcandidate.bean.CandidateBean.isInternalCandidate() of a null object loaded from local variable 'candidate' "

Please verify from the Requisition, for the candidate whom you are trying to Hire from Manage Pending Hires has an Active Candidate Profile.

This logs mostly comes only when the Candidate profile is deleted .

It is not possible to revoke the Deleted candidate . The customer has to request the candidate to create another profile and reapply to the Requisition .

Keywords

Error from Manage Pending hires , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors HCM Core 1805