SAP Knowledge Base Article - Public

2680908 - Location pointers missing in AutoNavi Map mashup

Symptom

AutoNavi map doesn't display some location pointers.

Environment

SAP Cloud For Customer/  Sales

Reproducing the Issue

  1. Go to the Customers workcenter.
  2. Select the Accounts facet.
  3. Click the Advanced filter icon.
  4. Select the China option from the Country field dropdown. 
  5. Click the Go button.

In AutoNavi map you can see that only some location pointers are displayed, but pointers of many accounts from the list are not displayed.

Cause

Only address mentioned in Chinese or traditional Chinese language will be plotted in AuoNavi maps.

Resolution

This is the expected system behavior.

Keywords

Autonavi, Location, Pointer, Map. , KBA , LOD-CRM-ACC , Account , AP-RC-UIF-RT , UI Framework Runtime , Problem

Product

SAP Cloud for Customer all versions