SAP Knowledge Base Article - Public

2680769 - LMS: Incorrect IQ Report

Symptom

 IQ report downloaded from LMS UI is for another LMS instance.

Environment

SAP Succesfactors Learning Management System (LMS)

Reproducing the Issue

  1. Access Learning Admin.
  2. Navigate through System Admin > Environment.
  3. Click 'Download IQ report'.
  4. Check the content of the pdf file and notice that in 'SuccessFactors LMS Product Installation Details', the Schema Name is pointing to another LMS instance.

Cause

The instance was refreshed, hence the IQ report was overwritten with the IQ report of the source instance.

Resolution

Contact SAP Customer Support to request for re-upload of correct IQ report into your instance.

See Also

https://launchpad.support.sap.com/#/notes/2415748

Keywords

IQ report, installation, report, report, learning, LMS , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1708