SAP Knowledge Base Article - Public

2680417 - The loading of the stories is very slow and the message "Server Error" or "Error protocol" was sometimes displayed when opening story in SAP Analytics Cloud


  • The system is not stable, at times when opening a Story it is very slow and "Server Error" or "Error protocol" error message appears in SAP Analytics Cloud


  • SAP Analytics Cloud 2018.13.3

Reproducing the Issue

  1. Logon to SAC.
  2. Open a Story.
  3. Notice the error message and the slow performance. It issue does not occur constantly, it occurs at times, seems the system is not stable


This issue is currently under investigation by Development.


This issue is currently under investigation by Development.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.


SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Slow, Long, Open, Opening, Retrieve, Display, Error, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem


SAP Analytics Cloud 1.0