SAP Knowledge Base Article - Public

2680219 - Error HTTP 500 Internal Server Error While Sending Messages From Cloud For Customer to External System

Symptom

Outgoing messages from SAP Cloud For Customer to SAP ERP/CRM/S4H/YMT via CPI/PI fails with error "HTTP 500 Internal Sever Error"

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

1) Go to Administrator
2) Under Overview, click on Web Service Message Monitoring
3) Check the failed outgoing message
4) Select the entry and Navigate to error log
5) Switch to Error Context
6) You can find an MPL ID "XXXXXXXXXXX" if the middleware is HCI/CPI
or
7) You can find ADAPTER JAVA_EXCEPTION if the middleware is PI/PO

Cause

The message sent from Cloud For Customer via CPI/PI to ERP/CRM/S4H/YMT is failed in CPI/PI and then CPI/PI sends intimation to Cloud For Customer which will update the outgoing message with error "HTTP 500 Internal Server Error"

Resolution

1) If it is MPL ID , you can search for MPL ID in CPI monitor to understand why the message is failed
2) If it is Adapter JAVA Exception, you can check the PI monitor at that point of time to understand the reason for failure.
3) Here the message can fail due to mapping issue, SSL Handshake issue with target system, authentication issue(HTTP 401 Unauthorized error) with target system, timeout issue with target system
4) According to the error message you can create an incident from One Support Launch pad with details of error.

See Also

2675452 - Error HTTP 401 Unauthorized Between Cloud Platform Integration and SAP ERP/CRM/S4H

Keywords

"HTTP 500 Internal Server Error" "500 Internal Server Error" "Internal Server Error" , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , LOD-CRM-INT-YMT , Integration of C4C with Hybris Marketing , LOD-CRM-INT-CRM , Integration of C4C with CRM , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , Problem

Product

SAP HYBRIS C4C CORE 1805 ; SAP HYBRIS C4C CORE 1808 ; SAP HYBRIS C4C CORE 1811 ; SAP LE APPL.PLATFORM 1802