SAP Knowledge Base Article - Public

2679931 - Not All Contacts Are Included in The Account Summary

Symptom

Some of the Contacts are missing on the Account Summary form.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view,
  3. Open the Account ABC (ABC represents the Account ID).
  4. Go to the Contacts tab.
  5. See there are 50+ Contacts maintained.
  6. Select the Summary button.
  7. The Summary form will open.
  8. You can see that only 50 Contacts are visible.

Cause

In print form C4C must delimit the number of result rows as otherwise this could result in huge documents which can't be generated by the system.

The system shows by standard a max of 50 entries in the Contacts section of the Account Summary.

Resolution

This is the expected system behaviour.

Keywords

KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions