SAP Knowledge Base Article - Public

2679919 - How to trigger ApprovalProcessApprovalWithdrawn

Symptom

You want to know how to trigger the notification template - ApprovalProcessApprovalWithdrawn

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

To trigger the notification the user must have submitted a request for a external training that requires approval.

Cause

This template will only be triggered by the actions of an Administrator in the LMS system

Users receive ApprovalProcessApprovalWithdrawn messages when an administrator withdraws their request for external training (external request)

Resolution

To trigger the notification the LMS Administrator must go to the User's profile in LMS Administration.

In the User profile under the related options choose External Requests and then the 'Withdraw Request' option.

Withdraw.png

Once the Administrator withdraws the request for the user the notification will be triggered.

Keywords

Notify Learner of withdrawn request, external request, external learning, external training, manager approval, admin delete request, administrator request , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ADM , Admin Tools , How To

Product

SAP SuccessFactors Learning all versions