One task is successfully assigned to a person but another task which you expect to be sent for same person is unassigned.
SAP Business ByDesign
Reproducing the Issue
- Go to Purchase Requests and Orders work center
- Select New Purchase Order
- Fill in all the mandatory details
- Go to Approval tab
You will see one task is assigned and another is unassigned.
System fails to find an approver to a Purchase order due to below mentioned Business configuration setting as that person happens to be either requester or creator of the Purchase order and you chose to filter him out of approval process.
However, this setting is not applicable if the approver is triggered from approval step that has direct approver, hence, task is successfully assign in this case.
Go to Business Configuration work center
Click on over view
Show all activities
Search for Purchase Order Approvals
Click on view button
Click on Purchase Order Approval Filters
If you want that the buyer responsible or creator should not receive the approval task for purchase order and purchase order items, you can select the respective check boxes.
Unassigned task, Unassigned approval task,Purchase Order Approval Filters,Purchase Order Approvals , KBA , purchase order approvals , purchase order approval filters , unassigned task , unassigned approval task , AP-POP-PO , Purchase Order , Problem