SAP Knowledge Base Article - Public

2679136 - Scheduled Offering VCAL attachment for Instructor and contact

Symptom

While creating Scheduled offering, the instructor gets e-mail notification and also a VCAL attachment, but when the scheduled offering is canceled, only the e-mail notification is triggered and no VCAL attachment is sent, which is a different behavior as for Users. The instructor will receive only an ics attachment with the cancellation notification.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to Learning->Scheduled Offering and search for the related SO;
  2. Cancel Scheduled Offering in Actions menu (SO has to have an associated instructor);
  3. Select to send notification for both, Users and Instructors;
  4. Review the notifications. 

Cause

It is an expected behavior.

Resolution

The calendar invite notifications are meant for notifications to Users and Instructor (Only Primary) in case of VLE enabled SO notifications. Supervisor, Instructor and Contacts of Scheduled Offerings will only receive notifications with ICS attachments for SO calendar info. Users receive VCAL notifications for several actions, between them, registration, withdrawal of SO and cancellation of Scheduled Offerings.

For Instructors, Supervisors and other Users beside the ones registered in the SO, they will only receive the notification with ICS attachment and no VCAL notification. This decision is to continue inline with other notifications sent to Instructors, like, for instance, the Withdrawal of some registered User.

See Also

2474393 - Learning: Rules for Calendar Invites and ICS Attachments

2357883 - LMS Q3 2016 (B1608): Calendar invites to participant

LRN-43072

Keywords

Notification, VCAL, ics, attachment, cancel, Scheduled Offering, SO, ICS, Calendar Invite , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions