SAP Knowledge Base Article - Public

2679071 - Accounts Basic View Displays Unexpected Results when Searching for Address

Symptom

You use the Accounts view search to filter Accounts by address and the system displays unexpected results.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Search ABC (ABC represents the address) to find Address results.
  4. The system shows other values, as DEF (DEF represents the unexpected displayed address), in the address fields (such as City and Country).

Cause

The address search parameter in the Account view searches all the addresses of an Account, not only in the main Account address. If ABC is maintained in the Account Addresses facet, not necessarily as the main address, this Account is also be displayed in the search.

Resolution

If you only want to search only the main address you should use the advanced filter "Main Address" in the Advanced Search.

Keywords

Account; Search; City; Addresses , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer add-ins all versions