An Error message is raised when displaying the Application Log of a Realignment Run.
SAP HYBRIS CLOUD FOR CUSTOMER
Reproducing the Issue
Go to the Sales workcenter.
Go to the Realignment Runs view.
- Highlight Realignment run ABC (ABC represents the realignment run whose details you want to read).
- Click the Territory Realignment Application log ID link to access the details.
Results: The General data, Settings and Results tabs are empty.
You are faced with an Error message: 'Application log information for this run is not available'.
The logs which are not compliance-relevant are automatically deleted after a certain period of time for the system performance sake: Application logs are no longer available for the Runs executed 6 months ago.
This is the system designed behaviour.
Application logs, Realignment Runs, Data Retention, 'Application log information for this run is not available' , KBA , LOD-CRM-TM , Territory Management , Problem