SAP Knowledge Base Article - Public

2678711 - The requested operation is not available when accessing Recruiting Tab - Recruiting Management


When you are accessing the Recruiting tab one application error appears on the screen:


The requested operation is not available. 

The problem is due the following reason(s):

  • Access Denied Error or Unexpected failure.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management:

  • Recruiting;

Reproducing the Issue

  1. Log in into your instance;
  2. From the top menu, select Recruiting;
  3. You will see the error;


This is being caused by the YouCalc Model for Job Requisition enablement in the backend(provisioning).


Currently we have two Data Centers affected by this problem and we will update this incident as we know more:

The Data Centers that are affected are:

  1. DC18
  2. DC19

To be able to access the Recruiting module again, you will need to reach out to the Product Support team or to your Partner team to have the option "Enable YouCalc Model for Job Requisition" unchecked in the back end.


DC 18, DC 19, YouCalc, Recruiting, application error, PLT-72098 , KBA , LOD-SF-RCM , Recruiting Management , Problem


SAP SuccessFactors Recruiting all versions