Approver receives error below while trying to approve an offer
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management (RCM) - All versions
Reproducing the Issue
Go to offer approval > click on "Approve" button. Error message shows up:
"Error while routing, Service Application exception occured.Wrapped Exception: FormRoutingException caught: java.lang.NullPointerException: while trying to invoke the method com.successfactors.workflow.bean.RouteMapBean.hasIFSignitureStep() of a null object loaded from local variable 'routeMapBean'
Error is due to the user approving / rejecting an offer associated to a "closed" Job Requisition.
If a job requisition is already closed, the corresponding offer approval form will be automatically deleted.
The solution would be to reopen the job requisition, approve / reject the offer approval then set again the status of the requisition to closed.
Offer Approval, Candidate Offer Detail, Closed Job Requisition, null object loaded from local variable 'routeMapBean' , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem