SAP Knowledge Base Article - Public

2678327 - Application Error while approving a Candidate Offer Detail / Offer Approval - Recruiting Management

Symptom

Approver receives error below while trying to approve an offer

Environment

SuccessFactors - Recruiting Management

Reproducing the Issue

Go to offer approval > click on "Approve" button. Error message shows up:

Offer Approval.png

Cause

Error is due to the user approving / rejecting an offer associated to a "closed" Job Requisition.

If a job requisition is already closed, the corresponding offer approval form will be automatically deleted.

Resolution

The solution would be to reopen the job requisition, approve / reject the offer approval then set again the status of the requisition to closed.

Keywords

Offer Approval Candidate Offer Detail Closed Job Requisition , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SAP SuccessFactors Recruiting 1805