SAP Knowledge Base Article - Public

2678144 - You are facing an 'Error : The Remote Server Returned An Error:(500) Internal Server Error'

Symptom

When you are trying to upload Account territory mapping from the Excel Add-In to C4C, you are faced with the error: 'Error: The Remote Server Returned An Error:(500) Internal Server Error'.

The changes are not saved to C4C.

Environment

SAP HYBRIS CLOUD FOR CUSTOMER

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Territories view.
  3. Click Upload Account Mapping.
  4. Select Delta Upload.
  5. Open the Excel Add-In.
  6. Maintain the changes you wish to map.
  7. Log on from the Excel Add-in.
  8. Hit Save data to.

Result: You face an 'Error: (500) Internal Server Error'.

Cause

A value maintained in the excel template is incorrect or not valid.

Resolution

You may review the entries maintained in the template to make the template consistent.

Keywords

Delta Upload, Excel Add-in, Excel, Territory, Account Territory Mapping. , KBA , AP-RC-ANA-UI-XLS , C4C, ByD, Travel: Excel AddIn , Problem

Product

SAP Cloud for Customer all versions