Leads are not generated automatically from the campaign responses using response options.
SAP Business ByDesign
Reproducing the Issue
Go to Marketing work center.
- Go to Campaigns view.
- Select the Campaign XYZ. (XYZ represents the Campaign ID)
- Edit and click on View all.
- Navigate to Response Details tab.
- There are no Leads created even though there is a campaign response with correct response option.
Leads are generated automatically from the campaign responses using response options only when the campaign responses are uploaded to the system through the pre-defined Microsoft Excel® template.
You need to upload the campaign responses through the pre-defined Microsoft Excel® template.
automatic lead; open/qualified lead; , KBA , open/qualified lead , open lead; , qualified lead , automatic lead , AP-CPG , Campaign Processing , Problem