SAP Knowledge Base Article - Public

2677822 - Leads are not Generated Automatically From the Campaign Responses

Symptom

Leads are not generated automatically from the campaign responses using response options.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Marketing work center.
  2. Go to Campaigns view.
  3. Select the Campaign XYZ. (XYZ represents the Campaign ID)
  4. Edit and click on View all.
  5. Navigate to Response Details tab.
  6. There are no Leads created even though there is a campaign response with correct response option.

Cause

Leads are generated automatically from the campaign responses using response options only when the campaign responses are uploaded to the system through the pre-defined Microsoft Excel® template.

Resolution

You need to upload the campaign responses through the pre-defined Microsoft Excel® template.

Keywords

automatic lead; open/qualified lead; , KBA , open/qualified lead , open lead; , qualified lead , automatic lead , AP-CPG , Campaign Processing , Problem

Product

SAP Business ByDesign 1808