SAP Knowledge Base Article - Public

2677773 - SAP Jam Kudos notification not visible under the bell icon

Symptom

User that receives a Kudos is not able to see the notification under the bell icon.

Environment

SAP Jam Collaboration.

Reproducing the Issue

  1. I send a Kudos to PersonA
  2. PersonA receives the email notification about it
  3. PersonA logs into bizX and see on the alert icon that there is 1 new notification regarding SAP Jam
  4. PersonA clicks on the link and is redirected to the SAP Jam notification page
  5. The page says that there is a pending notification (social update type), but it shows no information about it.

Cause

The cause of the issue is with the "Enable company-wide content creation" setting. With this setting off, kudo notifications are filtered from inboxes.

Resolution

Enabling the "Enable company-wide content creation" setting will make those notifications visible.

See Also

SAP Jam Collaboration Help Guide - Kudos

Keywords

Kudos, SAP Jam kudo, kudo notification, kudo alert, bell icon, Enable company-wide content creation. , KBA , LOD-SF-JAM-CNT , Content & File Sharing/Upload , Problem

Product

SAP Jam Collaboration all versions