SAP Knowledge Base Article - Public

2677604 - Error: Item XX: City in address of Ship-To party missing occurs for automatically created Service Order

Symptom

The Service Order which is automatically created from a Puchase Order gives the error message Item XX: City in address of Ship-To party missing.

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to Service Orders workcenter.
  2. Navigate to Service Order Processing View.
  3. Search and Open the Service Order XYZ (XYZ is the ID of the Service Order)
  4. The error message appear

You are not able to change the Ship-To location in the Service Order.

Cause

The value for City is not maintained in the corresponding Purchase Order from which the Service Order is created.

Resolution

Please follow the below steps to resolve the error

  1. Go to Purchase Requests and Orders Workcenter.
  2. Search and Open the Purchase Order ABC (ABC is the ID of the Purchase Order from which the Service Order was created).
  3. Navigate to Items Tab and go to sub tab Delivery
  4. Maintain the correct City for Ship To Location, click on Save.
  5. Click on Send Update and the City will be correctly updated in the Service Order.

Keywords

City missing in Service Order Ship-To; Service Order Ship-To error; , KBA , service order ship-to error , byd crm , city missing service order , AP-SVO-SO , Service Order , Problem

Product

SAP Business ByDesign all versions