SAP Knowledge Base Article - Public

2677533 - Intercompany Supplier Invoice not Created Automatically From Customer Invoice Document

Symptom

In the intercompany scenario, you have released the customer invoice document however system failed to create intercompany supplier invoice automatically

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Customer Invoicing work center
  2. Go to the Invoice Documents view
  3. Select the relevant Customer Invoice document
  4. Select Release button
  5. Now go to the Supplier Invoicing work center
  6. Go to the Invoice and Credit Memos view
  7. Search for Intercompany Supplier Invoice created from Customer Invoice document
  8. No records found

Cause

User has released the customer invoice with output channel as printer and hence intercompany supplier invoice will not be created. The output channel in the customer invoice should be an Internal EDX

Resolution

In the account master data of customer invoice, the output channel for customer invoice /credit memo should be Internal EDX. You can maintain the output channel from the below steps;

  1. Go to the Account Management work center
  2. Go to the Accounts view
  3. Select the relevant Account and select Edit
  4. Navigate to Communication tab and select Collaboration sub tab
  5. Under Business Documents settings, select Customer Invoice / Credit Memo
  6. Select Output Channel as Internal EDX
  7. Select Save

Now if user releases the customer invoice, the output history will be sent via Internal EDX and intercompany supplier invoice will be created automatically

Keywords

Intercompany supplier invoice not created , KBA , intercompany supplier invoice not create , AP-SIP-SIV , Supplier Invoice , Problem

Product

SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811