SAP Knowledge Base Article - Public

2676220 - Changing Currency in Released Service Order

Symptom

You want to change the currency for a released Service Order, but the field is greyed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Service Order Worcenter.
  2. Select the Service Order Processing View.
  3. Open Service Order ABC (ABC represents the Service Order ID).
  4. Select the Pricing and Invoicing Tab.
  5. Select the Invoicing Subtab.
  6. The dropbox for the Currency is greyed out.

Cause

  • Once a Service Order is fully released, the currency cannot be changed anymore, irrespective of the invoicing status.
  • This is the expected system behaviour.
  • You can change the currency for all line items with the Invoice Status Not Started by adding another line item.

Resolution

  1. Open Service Order ABC.
  2. Navigate to the Services and Spare Parts Tab.
  3. Click on Add Row.
  4. Select any Service.
  5. Navigate to the Pricing and Invoicing Tab.
  6. Select the Invoicing Subtab.
  7. Change the currency for the Service Order.
  8. Navigate back to the Services and Spare Parts Tab.
  9. Remove the line item that you have previously added.

Keywords

Service Order, Currency, Change, Release, greyed out, Serviceauftrag, Währung, Wechsel, ausgegraut. , KBA , AP-SVO-SO , Service Order , Problem

Product

SAP Business ByDesign 1808 ; SAP Business ByDesign 1811