SAP Knowledge Base Article - Public

2676023 - RMK Dashboard Members Count Discrepancy - Recruiting Marketing

Symptom

When the customers access RMK dashboard, the members count on the home page is different from the the count from Members search results.

Environment

SuccessFactors Recruiting Marketing

Reproducing the Issue

1. Go to RMK Dashboard home.

2. Click on Home.

3. Check the number of members.

4. Go to RMK Dashboard and Click on Members.

5. Set the date added to "Forever", IP Country to "All" and Group to "All" and click on Search.

6. Search results count is higher on the count of members from RMK dashboard home.

Cause

On members page, search defaults to including "All" members both "Active and Inactive". While the Members count on the homepage includes only "Active" members and is being update everyday.

Resolution

This is an expected behavior.

See Also

2614985 - Talent Community Menu - RMK Dashboard

Keywords

RMK Dashboard, Members, Discrepancy , KBA , LOD-SF-RMK-REP , Reporting Data & Dashboards , Problem

Product

SAP SuccessFactors Recruiting all versions