SAP Knowledge Base Article - Public

2675972 - Employee and Partner Contacts Are Displayed while Adding a Party Role Partner Contact at Account Team

Symptom

Employee and Partner Contacts are displayed when add a party role Partner Contact at Account Team.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Account work view.
  3. Open the Account 123 (in which 123 defines the Account ID).
  4. Go to the Account Team facet.
  5. Click Add button.
  6. Select the Party Role defined as Partner Contact.
  7. Under Name, click the Value Help icon.
  8. Employees and Partner Contacts maintained on the system will be displayed.

Cause

Adding a Party Role Partner Contact, the user should be able to set an account team using both Employee and Partner Contacts maintained on the system.

Resolution

This is the standard behaviour of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page


Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Accounts, Employee, Partner Contacts, Account Team. , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808