SAP Knowledge Base Article - Public

2675730 - Error: 'Action BLOCK not possible; action is disabled' in the web service message monitor

Symptom

Materials fail to replicate from ERP to C4C and fail with the error: 'Action BLOCK not possible; action is disabled'.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Send a material replication request to C4C, for a material which is yet to be replicated.

Set it's LifecycleStatusCode to 3.

Cause

It is not possible to create a material in C4C with a status 'Blocked' (LifecycleStatusCode 3).

Resolution

  1. Update the payload setting the LifecycleStatusCode to 1 (In Preparation) or 2 (Active).
  2. Send the material to C4C, so that it is created.
  3. Update the payload setting the LifecycleStatusCode to 3 (Blocked).

Keywords

MaterialReplicationIn, BLOCK, LifeCycleStatuCode , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions