SAP Knowledge Base Article - Public

2675624 - The Duplicate Check Fields Are Incorrectly Placed in the Resposive UI

Symptom

In the RUI, the fields for the Duplicate Check are not placed under the Duplicate Check table like they are in HTML5.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the Lead ABC (ABC represents the Lead ID).
  4. Select the Actions button.
  5. Select Convert to Opportunity.
  6. The Opportunity pop up screen will appear.
  7. The duplicate check fields are visisble under the Opportunity information and not the duplicate check table.

Cause

This is the expected behaviour of the system.

Resolution

The layout looks different in Fiori than in HTML5. However, we are following up with the Fiori framework to make it look the same as HTML5. This will be ensured in the upcoming release.

Keywords

KBA , sales , leads , duplicate check , convert to opportunity , LOD-CRM-LM , Lead Management , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811 ; SAP HYBRIS C4C CORE 1805 ; SAP HYBRIS C4C CORE 1808 ; SAP HYBRIS C4C CORE 1811