SAP Knowledge Base Article - Public

2675526 - You Cannot Change The New Button in The Tickets tab of an Account Without Also Changing the New button in The Contacts Tab

Symptom

In the Language Adaptation Tool, it is not possible to change the New button in the Tickets tab of the Account TI without also changing the New button in the Contacts tab.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Open Language Adaptations.
  3. Open the Language Adaptation ABC (ABC represents the ID).
  4. Select the Collect texts button.
  5. Go to the UI Texts tab.
  6. Search for New in the Source Text and IU short name COD_ACCOUNT_TI.TI.
  7. Enter the desired value in the Taregt Text field.
  8. Select the Save button.
  9. Now go the Customers work center.
  10. Open an Account ID.
  11. You will see the New button has been translated in both the Contacts tab and the Tickets tab.

Cause

This is currently the expected behaviour of the system.

Resolution

In the 1811 upgrade, development are providing separate UI texts for the New button in Account TI in the Contacts / Tickets facet.
With this it will be possible to perform an independent language adaptation.

Keywords

KBA , language adaptations , AP-RC-TXA , C4C Text Adaptation , Problem

Product

SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP HYBRIS C4C CORE 1805 ; SAP HYBRIS C4C CORE 1808