SAP Knowledge Base Article - Public

2675379 - Widget on The Homepage Shows No Records for Tasks.

Symptom

The number of Tasks on the homepage My Task widget shows zero even though you have Tasks assigned.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Login to the system with the affected User.
  2. Go to the Homepage dashboard. Here you will see that the number of tasks seen in the My Task widget shows zero.
  3. Click on the My Task widget which is showing value zero.
  4. It will navigate you to the Task query where you will see XX (number of tasks assigned to you) tasks listed in your name.

 

 

Cause

This is standard system design.

Resolution

If you have the tasks in the Open status but overdue, the Homepage widget will not show these tasks as there scheduled end date has passed.

Keywords

My Task, Homepage, Zero, Tasks missing. , KBA , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer all versions