SAP Knowledge Base Article - Public

2675227 - Opportunity's Probability Does Not Change Automatically According to Its Sales Phase

Symptom

Once the Opportunity's Probability is changed manually, the system does not update it when the Sales Phase gets changed.

Environment

SAP Hybris Cloud For Customer

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Opportunities view.
  3. Open the Opportunity 123(where 123 is Opportunity ID).
  4. Enter edit mode and change the Sales Phase.
  5. Opportunity's Probability does not get updated.

Cause

You have changed the Probability manually.

Resolution

This is the expected behavior. If the automatic Probability is changed manually, it means that the Opportunity does not follow the default rules anymore, hence no updates are done by the system anymore.

Keywords

Opportunity , Sales Phase , Sales Cycle , KBA , probability , sales , opportunity , sales cycle , sales phase , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer all versions