SAP Knowledge Base Article - Public

2675172 - DRTM Purge Request failed and get error "The user is not permitted to perform the requested operation" exception in server log

Symptom

DRTM Purge Request failed and get error  "The user is not permitted to perform the requested operation" exception in server log

Environment

  • BizX Platform
  • SAP SuccessFactors HCM Core

Reproducing the Issue

After you launch the "Master Purge" request, the request fails, with error logs:

  • "com.successfactors.dataretentionmgmtapi.DRMAccessException: com.successfactors.cdp.util.learning.LearningRestException:The user is not permitted to perform the requested operation." kind exception in the server log
  • Purge request goes straight to failed status

Cause

These errors encountered, it means that the admin user does not have the right permissions in LMS.

Resolution

The user in BizX scheduling the DRTM master purge for inactive user purge should be:

  • User and admin in LMS reference 2179378
  • The User should have following workflow permission in LMS.
  1. View User - to view the report
  2.  Delete User – to delete user

Reference Sap Help Guide DRTM Purge Permissions

Keywords

Request failed and get "The user is not permitted to perform the requested operation" exception in server log, LMS, The user is not permitted to perform the requested operation, DRTM striaght to failed, Purge user, failure, LMS, sf, successfactors, bizx, plt, failed, purge , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HCM Core all versions