SAP Knowledge Base Article - Public

2675019 - Unable to Find Assigned To Employee in Shopping Cart Management View

Symptom

You searched for open shopping carts and assign them to another employee. However you cannot see to whom the shopping cart is assigned to

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Application and User Management work center
  2. Go to the Task Distribution view
  3. Go to the Shopping Cart Management view
  4. Select the relevant Shopping Cart ID and select Assign To
  5. On the screen you cannot see to whom the Shopping Cart is assigned to

Cause

System cannot display the Assigned To details because the data is protected and hence you do not see the details in the Shopping Cart Management view screen. This is an expected behavior

Resolution

Once you assign the open shopping carts to another employee, the additional employee to whom the shopping carts are now assigned will be able to view and process them. You can open the shopping cart and there is a hidden field called Additional Responsible under personalization. You can mark this field and see the Additional Responsible to whom it is assigned

Keywords

Shopping cart management view; Assigned to not visible , KBA , shopping cart management view , assigned to not visible , AP-REQ-IR , Internal Request , Problem

Product

SAP Business ByDesign 1805 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811