SAP Knowledge Base Article - Public

2674929 - Not able to make any selections in home drop down

Symptom

Not able to  access any option under homedrop down in mobile browser

Environment

SuccessFactors BizX Suite

Reproducing the Issue

  1. In mobile, login to instance using Chrome browser.
  2. Slect any module from the Home drop down.
  3. Once landed to the selcted module then selct once agin another module and the selction will not work and will not route to the selected module.

Cause

If the module picker popup is to small, when we try to select on this popup, the chrome would automatically zoom in and post another popup that cause our figure is touch on more than one link on the screen.

Resolution

1. Resolution is to zoom the selected page before using the module picker in your mobile browser (because on the non-responsive page, the content is too small if we don't zoom in).

2. Then click on the module that you want to use.

3. You will successfully route to that module.

Keywords

Mobile Navigation Menu Module Picker Zoom , KBA , LOD-SF-FWK-MOB , Mobile Framework , Problem

Product

SAP SuccessFactors HCM Core 1805