SAP Knowledge Base Article - Public

2674727 - Error: 'Your SAP JAM user configuration is incomplete; please contact your admin' When Accessing Solution Center In Tickets

Symptom

When opening Solution Center in Tickets, error message shows: 'Your SAP JAM user configuration is incomplete; please contact your admin' but you do not have SAP JAM scoped in your system.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite: You have already created a ticket.

  1. Logon to C4C with RUI Fiori.
  2. Go to the Service work center.
  3. Go to the Tickets view.
  4. Open the ticket ABC (ABC represents ticket ID).
  5. Go to the Solution Center facet.
  6. Notice the error message: 'Your SAP JAM user configuration is incomplete; please contact your admin'.

Cause

The issue occurs because you have scoped SAP JAM as knowledge base provider for either Customer Care or Employee Support in your system.

Resolution

This is the expected system behavior. Question 'Do you want to use SAP JAM as knowledge base provider?' should not be reviewed neither for Customer Care nor for Employee Support if you do not want to use SAP JAM as Knowledge Base Provider in your system.

Steps to deselect the question:

  1. Go to Business Configuration work centre.
  2. Go to Implementation Projects view.
  3. Click Edit Project Scope.
  4. Click Next until you reach Questions.
  5. Expand scoping element Service > Customer Care > Service Request Management OR Service > Employee Support > Knowledge Base.
  6. Deselect question: 'Do you want to use SAP JAM as knowledge base provider?'.

Keywords

Feed, JAM, Error , KBA , LOD-CRM-IN-JAM , JAM Integration with Cloud for Customer , Problem

Product

SAP Cloud for Customer 1808