SAP Knowledge Base Article - Public

2674584 - Agency user unable to log in to agency portal


  • Agency user can not log in to agency portal
  • Unable to reset password for agency user


SuccessFactors BizX  - Recruiting Management (RCM)

Reproducing the Issue

  1. Open agency portal
  2. Try to log in as a specific user, with the following information:
  • Agency ID (in the format company ID:agency ID)
  • Email address
  • Password
  1. Unable to log in or change password using the forgotten password link


User may not be active, email address may not be maintained correctly, or the password reset may be done from the wrong place.


  1. Log in to your instance
  2. Go to "Set Up Agency Access"
  3. Select the relevant agency ID from the dropdown
  4. Under "Users", click on Take Action -> Edit Info (for the relevant user)
  5. Ensure the correct email address is maintained accurately and the user is active ("Enabled" box beside Active needs to be ticked)
  6. Click on Update
  7. Under "Users", click on Take Action -> Reset Password (for the relevant user)
  8. User will receive an email to their email address
  9. Click the link in the email address to reset the password

Note: Password must meet the required criteria (specified on the password reset page, when hovering over the password guidelines)

See Also

2533506 - Recruiting : Agency portal : 'login failed' error
2259424 - Reactivate External Agency Account
2103922 - Agency User Unable to Log into the Portal - Recruiting Management


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SAP SuccessFactors HCM Core 1805