SAP Knowledge Base Article - Public

2674315 - People Profile does not load the content when searching users - Employee Profile

Symptom

People Profile does not load the content when searching for a user via Employee Profile Search

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

EP.jpg

Environment

SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to: Employee Profile
  2. Search for a user

Cause

Code Defect

Resolution

This is a known issue for which a fix is currently being worked on by Development Engineering team. The team are working to fix the issue in the 1811 release code, and are also planning a patch to fix the issue in the 1805 (PTCH-28284) & 1808 (PTCH-28290) releases. Both patches are targeted for 4th August but are not yet confirmed.

 

Workarounds available:

  • Refresh the page (F5 on keyboard or use the Refresh button in the browser)

or

  • Search for the user via People Search

PS.jpg

More information will be added to this article once there are any changes.

Keywords

People Profile, Not Load, Search, Search Issue, pp3, PP3, missing ribbon, ECT-102992, not loading, missing, PTCH-28284, PTCH-28290 , KBA , LOD-SF-EP-PP3 , People Profile , LOD-SF-EC-PP3 , People Profile 3 , Problem

Product

SAP SuccessFactors HCM Core all versions