SAP Knowledge Base Article - Public

2673957 - Problem (Configuration) - Onboarding Activity Re-Assigned to a Random Assignee/User - Onboarding [Panels]

Symptom

  • The Onboarding activity is re-assigned to a random assignee/user automatically after completing New Employee Step (NES).
  • The Orientation Step is assigned to a random user.  

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. The Candidate Completes the New Employee Step and Activity is moved to Orientation Step.
  2. Orientation Step is assigned to a different user as expected.

Cause

Due to the assign option in the process Onboarding activity is automatically re-assigned to a random assignee/user. See below for more details.

The OS_AssigneeUserId is added as the assign option key to receive the activity and Orientation Manager is not enabled in Onboarding Back-End. Hence, it will follow the second assign option which is auto.

OS_AssigneeUserId.png 

Orientation Manager.png

NOTE:

  • The panel SAP_Standard_OrientationManagerSetup will not be available if Orientation Manager is not enabled and the key OS_AssigneeUserId will not be generated.
  • Assignee Options are different to every customer.

Resolution

There are different ways to rectify this incorrect configuration and below is the solution:

 

  • Enable Orientation Manager in Onboarding Back-End. After enabling the feature, the panel SAP_Standard_OrientationManagerSetup will show in Post-Hire Verification Step (PHV) and Assignee in PHV will be able to add the Orientation Step (OS) Assignee.
  • Remove the OS_AssigneeUserId in Assign Option in the Orientation Step of the Process and replace it with a role or specific person to receive the activity as Assignee

 

NOTE:

  • Since this is a configuration, this type of changes might alter your business requirements set by your implementation partner. 
  • Only SAP Professional Services, Implementation Partners, and SAP Cloud Product Support can have access to SAP SuccessFactors Onboarding Back-End (Super Admin).

 

FOR CUSTOMER:

Submit a ticket to SAP SuccessFactors Cloud Support via SAP One Support Launchpad to verify the settings in Onboarding Back-End.

If Product Support verified that issue is same with the cause in this KBA, we highly advice and suggest you reach-out to the person/team who configured this and rectify the configuration.

FOR IMPLEMENTATION PARTNERS:

All the needed information and resources regarding on how to properly setup Onboarding is located at KBA 2116056 - Partner Support - Resources & Tools.

See Also

  • 2673962 - Information - What is the use of key OS_AssigneeUserId - Onboarding [Panels]
  • 2149831 - To contact Professional Services, Partner and Account Management Team
  • 2116056 - Partner Support - Resources & Tools

Keywords

  • SAP SuccessFactors
  • Onboarding
  • OS_AssigneeUserId
  • Orientation Manager
  • Re-Assigned to a Random Assignee/User
  • Coniguration Error
  • Incorrect Setup
, KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SAP SuccessFactors Onboarding all versions