SAP Knowledge Base Article - Public

2673870 - Warranty Start Date And End Date Not Getting Defaulted

Symptom

Warranty Start Date and End Date Not Getting Calculated for Existing Registered Product

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Products Work Center
  2. Then to Registered Product View
  3. Open any Registered Product XYZ, where, XYZ is any Registered Product ID
  4. Navigate to Overview Facet
  5. Under Warranty Section, enter Local Warranty (provided valid Start date, End date, Duration is present) maintained in the system

It is seen that the Warranty Sart Date and Warranty End Date fields are not defaulted

Cause

Warranty Sart Date and Warranty End Date are calculated from Registered Product Reference Date

Resolution

  1. Go to Products Work Center 
  2. Then to Registered Product View
  3. Open any Registered Product XYZ, where, XYZ is any Registered Product ID
  4. Now in the Header Section, kindly maintain the value for Reference Date field
  5. And now on entering the Local Warranty, the Warranty Sart Date and Warranty End Date gets populated

Keywords

Warranty End Date,Warranty Start Date,Registered Product,Local Warranty,Warranty , KBA , registered product , warranty , warranty end date , warranty start date , local warranty , LOD-LE-PRD , Product + Product Category , Problem

Product

SAP Cloud for Customer add-ins all versions