SAP Knowledge Base Article - Public

2673719 - Unable to find task observation request

Symptom

An user has an item showing as Pending Observation on his learning plan, but is not able to see who is assigned to the task and the admin is not able to find the task observation request.

Environment

SuccessFactors Learning

Reproducing the Issue

Proxy the user who has the item assigned and check that it is Pending Observation, but there is not any action available for the item.

Cause

The option "User Can Request Observation" is not checked from the item Task Checklist Settings, this means that the user is not able to request observation by himself and this has to be done by an LMS admin.

Resolution

The admin can assign the task to an observer by navigating to Users>Tools> Assign Task Observers;

  1. Search and open the item;
  2. Go to Tasks (under related area);
  3. Click on Task Checklist Settings;
  4. Check the option for User Can Request Observation;
  5. Save changes.

See Also

For more details on Task Checklist Settings please refer to our help.sap.com.

Keywords

LMS, sap, task, observer, pending observation , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning all versions