You have maintained access restriction with access context 1016 and restriction rule 1 (Access based on the employee, territory assignment, and involvement of employees reporting to user in organizational unit (including sub-units)) for a document for the user ABC (ABC represents the user ID), but the user is not able to access any of the documents that belong to the organizational unit that he is assigned.
SAP Cloud for Customer
Reproducing the Issue
As an example, in this document it will be considered that the restriction is used for accounts.
- Login as user ABC.
- Go to the Customers work center.
- Go to the Accounts view.
- Search for the account XXX (XXX represents the account ID that you expect to see with restriction rule 1).
- The user ABC cannot access the account XXX.
The restriction rule 1 is used for managers and the user ABC is not the manager of the organizational unit that he is assigned.
This is the expected system behavior.
For employees that are not managers and need to access documents assigned to other employees that are in the same organizational unit than them, use the restriction rule 10.
KBA , LOD-CRM-ACC , Account , SRD-CC-IAM , Identity & Access Management , How To