SAP Knowledge Base Article - Public

2673497 - Document Routing Notification Email for Offer Approval is not Received by the Approver - Recruiting Management


When approvers are added to an Offer Approval, some of them are not receiving an email notification.


  • SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. External candidate apply for the job;
  2. Candidate is moved to the Offer status in the talent pipeline status;
  3. The operator under Take Action creates an Offer Approval;
  4. The same operator add himself/herself as the approver;
  5. A document routing notification email is not received by the operator.


It is expected behavior a current operator do not receive a document routing notification email when adding himself/herself as the approver for an Offer Approval.


Offer Approval, Approver, Document Routing Notification, Email not Received, Recruiting Management, RCM , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting all versions