- The following sync is not working:
- User Sync
- Permission Sync
- Delta Sync
- Location Sync
- Relations Sync
- Division Sync
- BizX to Onboarding sync is not working, files in SFTP is stuck.
- Onboarding Import does not work.
SAP SuccessFactors Onboarding
Reproducing the Issue
- Login to you SAP SuccessFactors SFTP Account
- Navigate to ONB > Inbound folder
- Exported files stuck in SFTP
The file type exported by BizX to SFTP is CSV (Comma-Separated Values) and an option in Onboarding (Is Decryption Enabled) is set to true.
The file type exported by BizX to SFTP is encrypted and file name ends with PGP (Pretty Good Privacy); an option in Onboarding (Is Decryption Enabled) is set to true.
Aside from the above cause of the issue why files are stuck in SFTP, there are other causes.
See Also the following KBA:
[Note from Author: Articles will be added here soon.]
Issue is resulted due to above scenarios. (See Cause)
To resolve the issue, please follow the resolution below based from the scenario that caused the issue.
- The issue can only be fixed via SAP SuccessFactors Onboarding Super Admin (Back-End).
- Only SAP Professional Services, Implementation Partners, and SAP Cloud Product Support can have access to SAP SuccessFactors Onboarding Super Admin.
If 'Is Decryption Enabled' is set to True, the file type exported by BizX shoud be PGP (Pretty Good Privacy).
If 'Is Decryption Enabled' is set to False, the file type exported by BizX shoud be CSV (omma-Separated Values).
Please submit an incident to SAP One Support Launchpad and confirm if it is due to misconfiguration, kindly refer the KBA to Product Support for faster resolution.
If found out that the reason of the issue is due to mentioned causes here in this KBA, please reach-out to you SAP Professional Services or Implementation Partners to resolve the issue.
FOR IMPLEMENTATION PARTNERS:
Please correct the Foundation Import and follow the resolution based from the scenario that caused the issue.
Note: If unsure on how to do, please direct to Partner Support - Resources and Tools: 2116056
- SAP SuccessFactors
- Bizx to Onboarding
- Onboarding Integration
- Foundation Import
- SAP Professional Services
- Implementation Partners
- Is Decryption Enabled