SAP Knowledge Base Article - Public

2673407 - Export model to File does not complete


  • Exporting a model never ends, or may end eventually with error.
  • Status remains "in process" for long period of time.
  • The chosen export folder may contain files with some of the data but the export will be incomplete.


  • SAP Analytics Cloud 2018.12

Reproducing the Issue

  1. Go to models and select a model for export
  2. Go to "Export Data", "Export model as file", "create new schedule"
  3. Leave default all members selected and export


This is due to exporting a large model data table.

We have run into similar issues before where the data exporting takes a long time and thus cause the request to timeout.


  1. Click on the top left drop-down menu, and go to System/Administration
  2. Under the first tab "System Configuration", click on the pencil button on top right corner
  3. Turn on "Enable Job for Export and Import" and save by clicking the top right "Save" button 
  4. Do your export workflow again.  Please do not navigate away from the export page to give it some time to process the export and package download.

If the data table is big, it will take a while for the export process to run.  So please give it some time and check back later to see if the export has completed.

See Also

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SAP Analytics Cloud 1.0