SAP Knowledge Base Article - Public

2673146 - Sales Order Creation From Sales Quote is Disabled

Symptom

New button for Sales Order is greyed out under Sales Documents facet in Sales Quote.

Environment

SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Sales Quotes view.
  3. Open Sales Quote XYZ (XYZ represents Sales Quote ID).
  4. Go to Sales Documents facet.

Here in the Sales Order section you can see that the New button is disabled.

Cause

There could be many reasons for the Sales Order creation New button to be greyed out.

  1. If you have set an Approval Process for Sales quotes in the system, in that case, you need to SUBMIT first for approval and then set the Quote to Won. Post this, you can create a Sales Order.
  2. If sales quote is already replicated to ERP, then sales order new button is grayed out. Once the sales quote is replicate to ERP then sales order will be generated in ERP system. Now if C4C system allows you to create new order, then it will be separate sales order in ERP.
  3. The moment you create a sales order as a follow up of sales quote , the status of the sales quote will be set to completed and you will not be able to create further documents.  As of now , from one sales quote you can create only one sales order.
  4. If you have maintained an external pricing for your products in ERP and for the Sales Quote when you add Products, the web service message is triggered to your external system and this Sales Quote is considered as a replicated item.
     

Resolution

This is an expected system behavior.

Keywords

New button greyed out, Sales Order, Sales Document tab, Sales Quote , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer all versions