SAP Knowledge Base Article - Public

2673045 - Exam question review feedback shows all questions incorrect

Symptom

When a user completes an exam course assigned directly by an admin and clicks on Review Questions, the feedback shows all questions as incorrect even though some were answered correctly.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Have an admin assign an exam course to a user.
  2. Select the correct answer for some questions.
  3. After completion, click on Review Questions button.
    ReviewQuestions.png
  4. Note all feedback (rectangular comment below choices) is marked as Incorrect.
    Feedback.png 

Cause

When the exam is assigned by an admin, due to some workflow defect, the feedback is not being stored on the database properly.

Resolution

  • Defect is resolved in b1808 via LRN-37746.
  • Workaround is to allow users to self-assign or use another method other than direct Admin assignment for the exam.

See Also

2403264 - LMS Exam tool report marks answers as incorrect when user selects correct answers

Keywords

SAP SF LMS Learning course complete not correct display displays answer answers assessment preview , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ASB , Assessment Builder , Bug Filed

Product

SAP SuccessFactors Learning all versions