SAP Knowledge Base Article - Public

2673036 - Error during Employee Photo Upload - People Profile.

Symptom

Error: "An application error occurred. Check the console log for more details" during Employee Profile Upload.

Environment

SAP SuccessFactors Employee Profile

SAP SuccessFactors People Profile

Reproducing the Issue

Step 1: Go to People Profile > Header

Step 2: Edit People Profile > Upload new Image

Step 3: Save Changes

Application Behavior: An application error occurred. Check the console log for more details Error Message Display.

Cause

Application Error during Employee Profile Photo Upload could be due to invalid photo format or the photo is corrupted. In order to resolve the issue the photo should be converted or should be save as a new format.

Resolution

Solution 1: Use Paint tool

Step 1: Open the Photo using Paint Tool

Step 2: Save the Photo without any changes (PNG or JPG Format)

Step 3: Upload the photo

Step 4: Save Changes

Solution 2: Use Snipping Tool/ SnagIt Tool

Step 1: Open the Photo

Step 2: Capture the image using the image

Step 3: Save Photo

Step 3: Upload Photo

Step 4: Save Changes

In addition, keep in mind that photo should have atleast the following configuration/format:

Maximum file size: 2MB
File format: JPEG
Dimension Ratio: 3 wide by 4 high preferred

See Also

 KBA: 2094242 - Photos: How to Upload and Edit Live Profile Photos (Personal Information) Single Upload, URL Import & Batch FTP Import - Employee Profile

Keywords

Photo Upload Failure, Photo, An application error occurred, People Profile, Header, Upload Photo , KBA , LOD-SF-EP-PHO , Photo Management in Employee Profile , Problem

Product

SAP SuccessFactors HCM Core 1805