SAP Knowledge Base Article - Public

2672462 - Leads Filter Tile not Working in Home Screen

Symptom

You have added the filter tiles All Leads and My Leads in your home screen, however when you click on it the system not redirects to the Leads.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Logon to the system.
  2. Go to Home screen.
  3. Click on button Personalize / Adapt.
  4. Click on Adapt.
  5. Select the user role ABC (where ABC is the business role you want to adapt).
  6. Open App Finder clicking on the tile with the plus icon.
  7. Click on Add existing tile.
  8. Search for My Leads or Leads.
  9. Select the Available and Visible switches to enable the filters.
  10. Click on Save.
  11. Click on Publish.
  12. Click on Leave Adaptation Mode
  13. Now, try to click on the Leads tile.

Cause

The tile from Leads is co-related to the Leads view under Sales and Sales Campaign workcenters. So, if the tile is not working it is because the user does not have one of these view assigned.

Resolution

Assign the Leads view from Sales Campaign workcenter to this user to enable this filter functionality in home screen.

Keywords

Leads; Filter; Tile; Home Screen; , KBA , leads tile , home screen filter , LOD-CRM-HOM , Home Page , Problem

Product

SAP Cloud for Customer all versions ; SAP HYBRIS C4C CORE all versions