SAP Knowledge Base Article - Public

2672167 - [[USER_BIZ_PHONE]] token not Populating in Emails triggered

Symptom

The token [[USER_BIZ_PHONE]]  does not populate even though it Validates successfully in Recruiting E-mail Triggers

Environment

SAP SuccessFactors Recruiting - All versions

Cause

The information that populates the token [[USER_BIZ_PHONE]] is taken from the Employee Profile and must be configured in the Succession Data Model

Resolution

Enter a number in the Business Phone section in the Employee Profile

Note : If it is an External Candidate triggering the e-mail, the token will not populate e.g 'Booked Interview Reschedule E-mail to Candidate'

Keywords

Business Phone token, user Biz Phone , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions