SAP Knowledge Base Article - Public

2671484 - Where to find SF Service Availability Reports (details the uptime availability of a data center) and Response Time Reports

Symptom

Where can I find SF Service Availability Reports (details the uptime availability of a data center) and Response Time Reports

Environment

SuccessFactors HCM Suite (not limited to BizX)

Reproducing the Issue

N/A

Cause

N/A

Resolution

1) SuccessFactors SAV Reports (Service Availability) is deprecated on Feb 15th 2018.

Please find information about scheduled/emergency maintenance and outages already available in the Cloud Availability Center.

Historical reports will remain on the SAP Support Portal.

https://support.sap.com/en/my-support/systems-installations/cloud-systems-installations.html> ART Reports > SAP SuccessFactors Availability & Response Time Reports

Note that there is no report layout for maintenance and outages on Cloud Availability Center to view or download, however, you can view maintenance and outages only relevant to selected ISP Customer ID and product by weeks or hours on Event Calendar.

2) Response Time Reports can be found on the SAP Support Portal

https://support.sap.com/en/my-support/systems-installations/cloud-systems-installations.html > ART Reports > SAP SuccessFactors Availability & Response Time Reports

See Also

N/A

Keywords

Datacenter Operation Report; Datacenter availability; downtime report , KBA , LOD-SF-FWK-PER , Performance , How To

Product

SAP SuccessFactors HCM Suite all versions