SAP Knowledge Base Article - Public

2671446 - User is not able to login and receives application error with fingerprint 72387584b341645635921c965631bdef80dbc313

Symptom

User is not able to logon and receives application error with fingerprint 72387584b341645635921c965631bdef80dbc313.

Environment

SuccessFactors BizX Platform

Reproducing the Issue

  1. Try to logon into the instance;
  2. An application with fingerprint 72387584b341645635921c965631bdef80dbc313 happens.

Cause

The cause is that Recruiting module was enabled without enabling MDF (Enable Generic Objects) on your instance.

Resolution

The solution is to enable "Enable Generic Objects" on Provisioning's Company Settings.

NOTE: To complete tasks in Provisioning, contact your Implementation Partner. If you are no longer working with an Implementation Partner, contact SAP Cloud Support.

Keywords

error message, application error, log in, accessing, log on , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core all versions