SAP Knowledge Base Article - Public

2671337 - “Unable to retrieve data from the datasource." error when using Linked models in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

“Unable to retrieve data from the datasource. Error: [Error [Protocol]: (#73) Error [Protocol]: (#500)” error when creating a chart which uses a dimension from a Linked model in SAP Analytics Cloud (SAC)

Environment

  • SAP Analytics Cloud 2018.12.1

Reproducing the Issue

  1. Create a story
  2. Add a model
  3. Click 'Edit' then click the 'Builder' tab
  4. Under the Datasources section click 'Add Linked Models'
  5. Under the Link Dimensions menu, select two dimensions to link
  6. Under matched Dimensions, click the '...' icon to create a link between the two dimensions

Cause

The Dimensions from the two linked models have not been linked correctly.

Resolution

Under the Linked On area within the Linked Dimensions menu, make sure you have clicked either ID or Description, to create the link between the two dimensions from the different models.

linkedonwithIDDescription.JPG

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0